Bilingual Customer Service Representative

We are seeking a friendly and customer-focused Customer Service Representative to assist borrowers with account questions and provide helpful payment reminders.

Responsibilities

• Handle inbound calls from borrowers with general questions and account inquiries
• Provide friendly reminders about upcoming first payments during calls
• Make outbound calls, primarily leaving voicemail reminders offering assistance
• Deliver clear, helpful, and professional communication on every interaction
• Answer questions and guide customers through next steps as needed
• Maintain accurate notes and updates in the system

Qualifications

• Bilingual in Spanish is required
• Friendly, positive, and helpful phone presence
• Strong communication and listening skills
• Comfortable handling both inbound and outbound calls
• Reliable and able to manage a high call volume
• Previous customer service or call center experience preferred

Pay: $20.00 - $21