Customer Service Manager

Customer Service Manager

Theodore, AL

Full-Time | Direct Hire

Long’s Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the Theodore, Alabama area. This is a leadership role responsible for overseeing customer service functions, maintaining customer relationships, supporting order accuracy, and ensuring strong communication between customers and internal teams.

This position is ideal for someone with a strong account management background, excellent communication skills, and proven experience leading customer service operations in a professional business environment.

Responsibilities

• Manage daily customer service functions and department workflow
• Serve as the primary point of contact for customer-related issues
• Maintain regular communication with customers and support customer calls
• Verify customer orders for accuracy and on-time delivery
• Review shipping documents for accuracy prior to shipment
• Maintain customer portals and website communication records
• Update and maintain customer work instructions, shipping matrices, pricing files, EDI master data, and part number documentation
• Maintain departmental documentation and customer files
• Manage office supply inventory
• Provide backup support for customer service staff as needed
• Answer incoming calls and direct them to the appropriate personnel
• Support visitor sign-in procedures and related office policies

Qualifications

• College degree preferred, or equivalent experience
• Minimum of 5 years of experience in account management, customer service, or customer satisfaction
• Prior supervisory experience in a customer service environment required
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize, delegate, and manage departmental responsibilities
• Professional, detail-oriented, and comfortable serving as a primary customer contact
• Ability to sit for extended periods and occasionally lift up to 25 pounds

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.