HVAC Service Coordinator

HVAC Service Coordinator

Location: Rapid City SD

Job Type: Full-Time

Schedule: Monday–Friday

About Us

At Climate Control Systems & Service, we are committed to delivering exceptional HVAC service and customer satisfaction. We are looking for an organized, customer-focused HVAC Service Coordinator to join our team. This role is essential in ensuring efficient scheduling, communication, and support for our field technicians and valued customers.

Position Summary

The HVAC Service Coordinator serves as the central point of communication between customers, service technicians, and management. This position is responsible for scheduling service calls, dispatching technicians, managing customer communications, and ensuring work orders are completed accurately and efficiently.

Key Responsibilities

• Schedule and dispatch HVAC service technicians based on priority, location, and technician availability.
• Manage service work orders and open tasks
• Coordinate emergency service requests and adjust schedules as needed.
• Monitor technician progress throughout the day.
• Order parts and coordinate deliveries when necessary.
• manage completed work orders, invoices, and warranty documentation.
• Maintain accurate customer records in the service management system.
• Collaborate with the service manager to improve scheduling efficiency and customer satisfaction.
• Support administrative tasks as needed.

Qualifications

High school diploma or GED required.

Previous dispatching, scheduling, or service coordination experience preferred.

Strong organizational and multitasking skills.

Excellent verbal and written communication skills.

Proficient with Microsoft Office and service management software.

Ability to work in a fast-paced environment while maintaining attention to detail.

Positive attitude and strong problem-solving abilities.

Benefits

Competitive pay-($22.00-$35.00 Per Hour)

Health, dental, and vision insurance

Paid time off

Paid holidays

Retirement plan with company match

Ongoing training and professional development

Opportunities for advancement

Why Join Our Team?

We value teamwork, integrity, and exceptional customer service. You'll be part of a supportive environment where your organizational skills and customer focus directly contribute to the success of our technicians and the satisfaction of our customers.

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