Service Coordinator

Job Summary

A growing service-focused organization in Tempe, AZ is seeking a Service Coordinator for a direct hire opportunity. This role is ideal for a highly organized professional with experience scheduling field service technicians, coordinating service calls, and supporting a fast-paced customer service operation.

The Service Coordinator plays a key role in keeping daily field operations running smoothly by managing technician schedules, routing service appointments efficiently, communicating with customers, and ensuring technicians have the information they need to complete work successfully. This position offers the opportunity to join a collaborative team environment where proactive communication, strong customer service, and problem-solving are valued.

This is a great fit for someone who enjoys being the central point of coordination between customers, technicians, and internal teams. Candidates with experience in HVAC, plumbing, electrical, delivery, maintenance, or other field service environments are strongly encouraged to apply.

Key Responsibilities

- Schedule Field Service Technicians and manage daily service appointments to support timely customer response.
- Route technician schedules in a geographically efficient manner to improve productivity and reduce travel time.
- Respond to customer phone calls, emails, and website service requests with courteous, professional communication.
- Follow up with customers after service calls to ensure satisfaction and help resolve any outstanding concerns.
- Provide technicians with accurate job details, including directions, customer history, equipment information, and service notes.
- Maintain current technician location and status updates throughout the day to support efficient dispatching and service completion.

Compensation and Benefits

- Direct hire opportunity.
- Salary: $65,000 per year.
- Location: Tempe, AZ.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1180

This company offers growth and a great group of people to work with.