Customer Service Representative

We are looking for a Customer Service Representative to join a fast-paced team. This contract opportunity with potential for a permanent role is ideal for someone who enjoys managing customer orders, coordinating with sales teams, and keeping detailed work moving accurately from start to finish. The position supports both wholesale and online business activity and requires someone who can stay organized, communicate clearly, and maintain strong follow-through during busy sales periods.

Responsibilities:

• Enter and maintain customer orders in the system using information provided by sales representatives and internal teams.

• Monitor orders after submission, provide timely updates, and ensure each request moves through completion without unnecessary delays.

• Review online purchases from e-commerce channels and confirm that order details are accurately reflected in NetSuite.

• Support wholesale accounts and direct online customers by answering questions, resolving order-related concerns, and providing dependable service.

• Communicate with customers, sales staff, and internal departments to gather information, clarify issues, and keep order activity on track.

• Investigate discrepancies, missing details, or processing issues with persistence and take ownership of finding accurate resolutions.

• Use available systems and tools effectively to organize tasks, document updates, and reduce the risk of items being overlooked.

• Previous experience in customer service, order entry, or a related support role.
• Ability to manage inbound and outbound communication with professionalism and a strong customer focus.
• Experience handling order follow-up, issue resolution, and customer complaints with attention to detail.
• Strong organizational skills with the ability to track multiple requests and keep work moving to completion.
• Demonstrated persistence in researching questions and resolving problems when answers are not immediately available.
• Familiarity with business systems such as NetSuite, Shopify, or similar order management platforms is preferred.
• Ability to work effectively in a fast-moving environment where priorities and order volume can shift quickly.