Navigation Services Manager

Position Summary:

The Navigation Services Manager provides leadership, oversight, and operational management for Safe Parking and our Supportive Housing programs at Church at the Park (C@P). This role ensures safe, high-quality, trauma-informed services that center dignity, belonging, and participant wellbeing. The Navigation Services Manager supervises staff, supports compliance and data integrity, and promotes a culture of accountability, collaboration, and growth. This position advances Church at the Park’s mission through strong staff leadership, effective community partnerships, and equitable, person-centered service delivery. 

Program Oversight, Leadership & Staff Development:

• The Navigation Services Manager is responsible for full ownership of their assigned site and program operations. Ownership means taking initiative, maintaining awareness of all aspects of the program, and ensuring that issues are addressed proactively.  

• Oversee the Safe Parking Program to maintain existing host sites, operational oversight with established church partners. 

• Maintains site policies and procedures to ensure they are up to date. 

• Reviews and edits staff timecards on a weekly to biweekly basis in time for payroll submission. 

• Maintains a comprehensive understanding of day-to-day operations, staffing, participant needs, and site conditions.  

• Identifies challenges early and takes action to resolve them, including elevating concerns when appropriate.  

• Follows through on tasks, initiatives, and problem-solving efforts to completion. 

• Supports staff accountability while also holding ownership of overall program outcomes.  

• Provides responsive, consistent supervision to staff. 

• Delivers ongoing coaching, performance feedback, and targeted skill development to support staff growth and accountability.  

• Facilitates regular team meetings, case load reviews, and one-on-one supervision 

• Supports staff in accessing and completing required and role-specific trainings; maintain awareness on team training needs. 

• Provides training and support of staff in their use of electronic platforms (HMIS & Activate Care, SharePoint files and documents) for data entry and to ensure data quality. 

• Provides guidance in complex situations, including behavioral escalations, conflict resolution, and critical incidents 

• Builds and maintains a team culture grounded in communication, collaboration, and shared responsibility 

• Holds overall accountability for team performance and program outcomes, ensuring follow-through on priorities and expectations 

• Partners effectively with the site Chaplain to support staff and participant wellbeing, recognizing the distinct and complementary roles of program operations and spiritual care.  

• Fosters clear communication, collaboration, and mutual respect between operational and chaplaincy functions. 

• Integrates Chaplain support into team culture, including staff care, debriefing, and support to critical incidents when appropriate.  

Program Operations, Data, and Compliance:

• Oversees day-to-day site operations to ensure safe, consistent, and effective service delivery  

• Ensures adherence to intake processes, documentation standards, and program workflows 

• Provides training and oversight in the use of data systems (HMIS, Activate Care, SharePoint) to ensure accuracy and data quality 

• Monitors program compliance with internal policies, funder requirements, and regulatory standards. 

• Maintains and update site policies and procedures to reflect current practices and requirements 

• Supports incident documentation, reporting, and follow-ups 

• Maintains full operational awareness of the site, proactively identifying and addressing gaps in processes, safety, compliance, and documentation 

• Partners with Chaplain to develop, manage and monitor site and benevolence budgets, ensuring responsible stewardship of resources. 

• Collaborates on financial decision-making related to participant support, balancing compassion with consistency, equity, and program guidelines.  

• Maintains awareness of site budget utilization and ensures alignment with organizational goals. 

• Supportive Housing Site Management Key Responsibilities: Handling tenant inquiries, grievances, inspections, and move-in/move-out procedures. Coordinating and overseeing property maintenance and repairs with the appropriate teams. Ensuring the property is well maintained, and all maintenance needs are addressed in a timely fashion. Managing vacancies and ensuring maximum occupancy in the program.  Staying up to date with relevant laws and regulations. Handling emergencies and addressing safety concerns in a timely fashion. Supporting and overseeing inventory. 

Participant Experience & Service Quality:

• Ensures services are delivered in alignment with trauma-informed care and harm-reduction principles. 

• Supports staff in building respectful, trusting relationships with participants while maintaining clear boundaries and expectations. 

• Monitors service quality and participant experience through observation, staff supervision, and incident review, and participant feedback, and implements improvements as needed. 

• Promotes a safe, inclusive, and welcoming environment for all participants. 

• Ensures concerns are addressed, and service quality is consistently upheld. 

Cultivating the Mission and Values of C@P Through Community Partnerships and Collaboration:

• Demonstrates commitment to trauma-informed care and harm-reduction practices.   

• Networks with and attend meetings alongside social service agencies to promote interagency communication, coordination, and continuity of care.   

• Participates in collaborative efforts with partner organizations (e.g., Salem Housing Authority, HIV Alliance, Easterseals, ARCHES, Northwest Human Services, etc.).   

• Collaborates respectfully with all team members, aligning with C@P values—seeing with compassion, building relationships, practicing empathetic listening, and pursuing peacemaking—while applying an outward mindset and Nonviolent Communication principles.   

• Attends required training and team meetings and maintains working knowledge of C@P operational policies and procedures.