E-Commerce Customer Service Representative

Job duties and responsibilities include but are not limited to: 

• Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
• Confirm orders that have been placed
• Resolve any issues customers may experience with their package or product
• Create and confirm shipping labels; resolve any FedEx delays
• Respond to customer service emails, calls, and text messages
• Input and update orders
• Assist with marketing emails
• Add new products to Shopify
• Projects as assigned
• Assisting manager with Marketing strategies as needed
• Assist with launching new products
• Social media postings
• Respond to Google Reviews

Hours: Monday – Friday 7am – 3:30pm

Ideal candidate must have:

• Excellent written and verbal communication skills
• Excellent computer and technology platform skills
• Resourceful, independent, and a problem solver
• Outstanding attention to detail and accuracy
• 1-2 years of experience in web management or E-Commerce support role
• Must be detail oriented, well organized, and capable of working independently

Preferred Qualifications:

• DropBox
• Buffer
• Omnisend
• Shopify
• Microsoft Office