Bilingual Customer Service Representative

Duties and Responsibilities:

• Manage the full order lifecycle: entry, tracking, and records in our ERP system
• Serve as the main point of contact for assigned accounts, answering questions on order status, timelines, and issues
• Coordinate with production and shipping to confirm order feasibility and proactively flag delays
• Resolve discrepancies in pricing, quantities, or specs; loop in Quality or Production as needed
• Draft customer correspondence and reports using Word/Excel
• Flag recurring issues and suggest process improvements
• Provides backup support for other customer service, or front office functions during peak workload periods or employee absences

Requirements:

• High school diploma or equivalent (associate's degree a plus)
• 1–2 years of customer service experience, ideally in manufacturing or industrial settings
• Strong communication and problem-solving skills
• Comfortable working cross-functionally with sales, production, and shipping
• Proficient in ERP systems, Microsoft Word, and Excel
• Detail-oriented and able to juggle multiple orders/priorities
• Bilingual Spanish

Schedule is Monday - Friday from 7:30 am - 4:30pm.