Customer Care

This role supports our busy Service Center and is ideal for someone with experience coordinating service in a technical environment. If you’re organized, tech-savvy, and proactive in managing service tickets and technician schedules, we’d love to meet you.

What You’ll Do

• Dispatch & Schedule: Coordinate AV service technicians based on customer needs and ticket urgency.
• Manage Service Requests: Open, update, and complete work orders; process customer invoices; handle vendor warranty claims.
• Inventory Coordination: Track and request parts and materials for timely job completion.
• Customer Support: Act as the go-to contact for service issues; triage client needs with professionalism and urgency.
• Administrative Excellence: Juggle multiple tasks while maintaining accurate records and clear communication.

What We’re Looking For

Required:

AV or tech service dispatch experience, or similar coordination in a fast-paced technical setting.

Solid understanding of audiovisual equipment, service workflows, or support processes.

Strong customer service background with a focus on issue resolution and clear communication.

High proficiency with Microsoft Office, 10-key, and service software/CRM platforms.

Proven ability to manage multiple priorities with accuracy and composure.

Preferred:

• Familiarity with AV integration, broadcast systems, or field service environments.
• Experience working with vendors, warranty claims, or technical service escalations.

How to Know You’re a Fit

• You’ve worked in AV service, low-voltage dispatch, or technical customer support.
• You know how to juggle multiple technician schedules without dropping the ball.
• You’ve been the calm voice that brings clarity when clients are dealing with tech issues.

Ready to Apply?

Apply today at: www.fordav.com/careers