Payroll Support Specialist

We are seeking a customer-focused Payroll & Timekeeping Support Specialist to provide front-line support for employee payroll, timekeeping, and attendance-related questions. This 3-6 month contract is ideal for someone who enjoys problem-solving, navigating multiple systems, and delivering a high level of service in a fast-paced environment.

Key Responsibilities

• Respond to employee payroll and timekeeping inquiries via phone and email
• Assist with questions related to PTO balances, holiday pay, time entry corrections, and system access
• Research and resolve payroll and timekeeping issues using multiple internal systems
• Create and escalate cases for complex matters, including leave administration and policy-related inquiries
• Provide timely, professional support to employees across multiple departments
• Maintain accurate documentation of employee requests and resolutions

Qualifications

• Previous payroll, timekeeping, HR support, or related experience preferred
• Customer service, call center, help desk, or employee support experience
• Strong technical aptitude with the ability to navigate multiple systems simultaneously
• Experience with case management platforms, HR systems, or knowledge management tools is a plus
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving abilities

Work Environment

• Fast-paced, high-volume employee support environment
• Manage approximately 90–120 employee inquiries and requests per week
• Opportunity to work with a collaborative team supporting workforce operations and employee experience

Ideal Candidate

The ideal candidate is organized, service-oriented, and thrives in a high-volume support setting. You enjoy helping others, solving problems, and balancing multiple priorities while maintaining accuracy and professionalism.