Fleet Telematics Specialist

We are looking for a Fleet Telematics Specialist/Customer Service to support daily fleet technology operations for a logistics team in Mantua, Ohio. This contract position with permanent potential is ideal for someone who is comfortable working in an office environment, solving technical issues, and communicating directly with drivers to keep onboard systems functioning properly. The person in this role will help monitor activity, guide users through equipment issues, and contribute to a smooth onboarding experience for new drivers.

Responsibilities:

• Monitor fleet telematics platforms and review driver activity to identify equipment concerns, alerts, or compliance issues.

• Communicate with drivers by phone and email to resolve system-related problems and provide clear guidance on proper equipment use.

• Investigate driver violations and system notifications, document findings, and coordinate follow-up to address recurring issues.

• Set up new drivers in the telematics system and walk them through how to use onboard tools and features correctly.

• Troubleshoot devices and related technology to confirm they are working as expected and escalate unresolved issues when needed.

• Maintain accurate service records, user details, and interaction notes within internal systems and Microsoft Office applications.

• Support dispatch and customer service activities by responding to inbound inquiries and assisting with operational communication.

• Collaborate with internal team members to help ensure fleet technology processes run efficiently during regular business hours.

• Previous experience in customer service, call center support, dispatching, or a similar office-based support role.
• Strong computer proficiency, including working knowledge of Microsoft Office applications.
• Ability to manage multiple tasks at once while maintaining attention to detail in a fast-paced environment.
• Comfortable speaking with drivers and internal contacts to explain technical issues in a clear, detailed manner.
• Technical aptitude with the ability to learn fleet systems quickly; experience with Samsara or similar telematics software is preferred.
• Mechanical awareness or familiarity with vehicle-related equipment is a plus.
• Reliable problem-solving skills and the ability to stay organized while handling inbound and outbound communication.