Sr. Customer Service Representative

We are looking for an experienced Sr. Customer Service Representative to support customer accounts and sales coordination for a semiconductor and electric components manufacturing environment in Illinois. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced setting, communicates confidently with customers and sales partners, and keeps order flow, pricing, and delivery details organized. The person in this role will serve as a key point of contact for account support, shipping coordination, and reporting while helping strengthen long-term customer relationships.

Responsibilities:
• Build and maintain strong working relationships with current customers and external sales representatives while identifying opportunities to expand business within existing accounts.
• Respond to customer inquiries by providing accurate pricing, product details, order status updates, production timing, and delivery information.
• Work closely with manufacturing teams to confirm production timelines and align outbound shipments with customer expectations.
• Coordinate with freight carriers and shipping partners to help ensure orders are delivered accurately and on schedule.
• Review, maintain, and update customer pricing documentation to support consistency and accuracy across accounts.
• Prepare, organize, and share sales activity reports and related account information with internal stakeholders.
• Support the return material authorization process for customer returns by coordinating documentation and communication across involved parties.
• Handle incoming customer service interactions professionally and resolve issues efficiently using strong communication and problem-solving skills.• 3+ years of customer service experience, preferably in a manufacturing, industrial, or order management environment.
• Demonstrated ability to manage customer communication, pricing requests, shipping updates, and account-related support with a high level of professionalism.
• Experience working with Windows-based computer systems and standard business applications.
• Strong phone and customer support skills, including experience in call center or high-volume service settings.
• Excellent organizational skills with the ability to manage multiple priorities and follow through on time-sensitive requests.
• Clear written and verbal communication skills for working with customers, sales representatives, production teams, and freight providers.
• Ability to analyze details, maintain accurate records, and produce reliable reports.
• Background delivering high-quality customer service in a fast-paced business environment.