Membership Sales Associate

We are looking for a Membership Sales Associate to support a non-profit organization in Boston, Massachusetts through a Contract position focused on member engagement and service. This role is ideal for someone who communicates confidently, responds thoughtfully to inquiries, and can guide prospective and existing members through the enrollment and support process. The position combines high-volume customer interaction with accurate record handling, helping create a positive experience for everyone who connects with the organization.

Responsibilities:
• Respond to incoming calls and messages from prospective and current members, providing helpful and detail-focused support.
• Assist individuals with membership questions, program details, and service-related concerns in a timely manner.
• Complete order and enrollment information with accuracy, ensuring records are entered correctly and kept up to date.
• Make outbound calls as needed to follow up on inquiries, confirm details, or support membership sales efforts.
• Document customer interactions clearly and maintain organized account notes for future reference.
• Resolve routine issues efficiently and escalate more complex concerns to the appropriate team when necessary.
• Support daily call center activities while maintaining a courteous, solutions-focused approach in every interaction.• Previous experience in a customer service, call center, or member support environment.
• Ability to handle a high volume of inbound calls while maintaining professionalism and attention to detail.
• Strong verbal communication skills and a customer-focused approach to problem solving.
• Experience entering orders, applications, or customer information accurately into internal systems.
• Comfortable making outbound calls for follow-up, outreach, or service support purposes.
• Strong organizational skills with the ability to manage multiple inquiries and tasks efficiently.