Patient Access Representative

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A Brief Overview
\n As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in - while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

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• Be the first point of contact for patients and families.
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• Create a positive, welcoming experience.
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• Support both patients and care teams.
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• Make a difference through service and compassion.
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• Register, check in, and assist patients.
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• Schedule appointments and referrals.
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• Update patient, insurance, and payment information.
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• Use EPIC to support daily operations.
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• Strong customer service skills.
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• Clear communication and professionalism.
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• Attention to detail and organization.
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• Ability to multitask in a fast-paced setting.
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• Make an impact every day.
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• Gain valuable healthcare experience.
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• Join a supportive team environment.
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• Grow your career with University Hospitals.
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• Full-time and part-time opportunities are available across multiple locations, including Amherst, Avon, Elyria, Geauga and Sheffield Village.
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• Competitive pay and comprehensive benefits.
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• Health, wellness, and financial resources.
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• Training and career development opportunities.
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• An inclusive and supportive workplace.
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Apply today and help connect patients to the care they deserve while building a rewarding career with University Hospitals.

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Education

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• High School Equivalent / GED (Required)
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• Associate's Degree or progress towards degree (Preferred)
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• Medical Terminology (Preferred)
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Work Experience

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• 1+ years Customer Service (Required)
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• 1+ years Customer Service in healthcare (Preferred)
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Knowledge, Skills, & Abilities

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• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
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• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
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• Strong organizational skills (Required proficiency)
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• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
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• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
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• Compassion to help patients and caregivers in difficult situations (Required proficiency)
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• Understanding of the importance of confidentiality (Required proficiency)
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• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
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Phys

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