Business Operations Lead

Job Description: Lead day-to-day business operations by driving operational efficiency, analyzing performance data, coordinating cross-functional initiatives, and serving as the bridge between operations, technical teams, and customers to ensure successful service delivery.

Day-to-Day Responsibilities:

• Oversee daily fulfillment and operational activities across multiple locations
• Analyze operational data, build reports, and identify process improvements
• Coordinate with customer support, field services, IT, and development teams
• Monitor service performance, system uptime, and SLA compliance
• Manage operational workflows, escalations, and issue resolution
• Support inventory planning, forecasting, and resource allocation
• Develop documentation, operational procedures, and reporting processes
• Assist with RFP responses, budgeting, and operational planning
• Serve as the primary liaison between customers and internal technical teams
• Present operational findings and recommendations to leadership

Requirements:

• 4–5 years of business or operations management experience
• Strong experience analyzing data and building operational reports
• Advanced Microsoft Excel skills
• Experience with Salesforce or similar CRM/ticketing platforms
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities independently
• Strong critical thinking and problem-solving skills
• Comfortable collaborating with both technical and non-technical teams
• Experience improving operational processes and workflows

• Experience supporting fulfillment or field service operations
• Inventory planning or forecasting experience
• Experience supporting software delivery or technology organizations
• RFP support experience
• Experience working with cross-functional operational initiatives
• Background in logistics or service operations