Director of Dining Services

As the Account Manager, you are the key position in the day-to-day management of the Environmental Services Department in your facility. The Account Manager is responsible for the quality of work, staff development, client relationship and financial controls, the Account Manager is the front line representative of the organization.

In addition to being a Company representative, the Account Manager represents the facility in the eyes of many residents, family members and visitors. Although not a part of the direct patient care program. The Account Manager contributes in a major way to preserving the quality of life every resident expects and deserves in the facility. 

As the Account Manager for Serene Health Services you fill the roles of a number of different people. 

1. As the person in charge

2. Be well acquainted with the specifications of the job to be done

3. Know the unit, inspect it frequently

4. See that all workers have their equipment and materials ready each day.

5. Program the work for each worker.

6. Hire the best people you can.

7. Follow SHS rules and guidelines

8. Work well with nurses and CNAs.

2. As Supervisor

1. See that the equipment and storage areas are organized.

2. Maintain building and equipment security.

3. Promote safety at all times. Follow the OSHA requirements

4. Inspect employee work daily.

5. See work assignment book requests are completed daily.

6. Prepare maintenance list daily and forward for execution.

7. Be aware of the worker's appearance and attire.

3. As the Trainer.

1. Have a training and retraining program going at all times.

2. Look to retrain

3. Know how to do any worker’s job. You are the expert.

4. As the Office Manager.

1. Keep accurate time records.

2. Make monthly inventories.

3. Order supplies.

4. Forward all new hire information to the Regional office.

5. Control unit costs by remaining within the established budget.

6. Read all procedures thoroughly. Implement as directed.

7. Report Concerns by the client Immediately.

JOB TITLE: ACCOUNT MANAGER

The Account Manager is able to perform the job assignments of the housekeeper, floor tech and laundry worker. Is also responsible for coordinating the project and program work done in the building. The Account Manager’s main function is as a supervisor during the work day. Training, quality control and in-servicing are all part of the Manager’s responsibility. The Manager is the department head in the facility, and should conduct themselves and their department as such.

Essential Functions of the Job

• The ability to speak English is essential.

• The ability to prioritize work assignments in order to complete tasks in a timely manner.

• The ability to bend and sort soiled linen a minimum of 2 hours a day.

• The ability to lift 20 to 30 pound bags of soiled linen to the washer for loading a minimum of 40 times a day.

• The ability to lift 10 to 15 pound buckets of water from the floor to the sink a minimum of 15 times a day.

• The ability to push 50 pound trash or linen hamper safely in and out of elevators and down hallways.

• The ability to bend at the knees, waist and neck at least 50 times a day to allow the sorting and folding of linens or mopping and cleaning of patient areas.

• Must be able to understand infection control procedures.

• The ability to handle and mix chemicals safely and properly.

• Must be able to respond to the paging system in the appropriate manner.

• The ability to provide the department with adequate supervision.

• Must be able to work computer-operated washers and dryers, and understand how these machines function. 

• Must be able to deal with patients in their rooms and understand that housekeeping and laundry employees are in the patient’s home.

• The ability to recognize and report any maintenance problems.

• The ability to deal with family members and other staff members in a professional and courteous manner.

• Perform all duties as assigned.

• Cover the employee’s vacation and sick day.

Working Conditions

Stands, walks, and bends most of the day. Works in clean, well-lit and well-ventilated patient areas. Should be able to interact with other people on the units. Must be cautious while working to avoid cuts, sprains or other injuries. Use proper caution and skill when floors are wet or slippery. Exposure to sharp objects and hazardous materials. Involves pushing and pulling, carrying weight up to 50 pounds, twisting, bending, and reaching from floor to waist height and from waist to above their head.

Management Functions of the Job.

• Interviewing and hiring of new employees.

• Orientation of new employees to the facility.

• Initial hands-on training of the employee on the unit.

• Quality inspection of all employees on the unit.

• Retraining the of the employees based on inspection results 

• In-services for the department 

• Disciplinary action when necessary 

• Functioning as a department head with all responsibilities.