Director of Service - Commercial MEP Systems

Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth. What You’ll Lead

• Mentor and manage service managers, supervisors, and field service teams
• Set performance goals and champion a culture of safety, accountability, and continuous improvement
• Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
• Develop and implement service policies, procedures, and best practices
• Collaborate closely with construction, project management, and sales teams to ensure seamless operations
• Build strong client relationships and act as the senior escalation point for service issues
• Monitor service performance metrics and customer satisfaction data

Business & Operational Ownership

• Manage the service department budget and drive profitability
• Track margins, cost controls, forecasts, and performance analytics
• Identify opportunities for service line growth, upselling, and recurring revenue
• Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
• Lead continuous quality improvement initiatives

Strategic Impact

• Develop long-term service strategies aligned with organizational goals
• Evaluate and implement technologies and tools that increase operational efficiency
• Analyze market trends and recommend new or improved service offerings

Required Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
• 8–12 years in construction or service operations, with 5+ years in leadership
• Strong knowledge of service, maintenance, and warranty operations
• Proven ability to manage teams, budgets, and complex workflows
• Excellent leadership, communication, and problem-solving skills
• Experience in commercial construction or specialty trades (HVAC, Plumbing)

Preferred Qualifications:

• Familiarity with service management software and ERP systems
• Certifications such as PMP or CCM

Additional Requirements

• Ability to visit job sites as needed
• Occasional standing, walking, or lifting on construction sites
• Valid driver’s license and ability to travel locally or regionally

Key Competencies

• Strategic Thinking
• Customer-Focused Leadership
• Financial & Operational Acumen
• Conflict Resolution
• Team Development & Performance Management

#LI-JO1 Ref: #260-Eng NY Transit