Assistant General Manager

JOB DESCRIPTIONS

Assistant and Weekend Managers

Reports to: General Manager

Job Description: 

The Assistant and Weekend Managers should work closely with the General Manager to accomplish set goals following the outline provided by the General Manager or Owner(s). The Assistant Manager and Weekend Manager deal primarily with the public, so excellent people skills and a positive attitude are essential and required to be successful in this position. In addition to customer service, Managers will take the lead on ordering, keeping/updating inventory, organizing/maintaining the storefront, as well as offering direction to all other employees. 

Experience Required:

Preferred one (1) year in Supervisory role or equivalent work experience

Required Skills:

Retail and Weekend Managers should be skilled in the following areas: teamwork, retaining technical knowledge, communication and training, decision making, developing and achieving goals, budgeting, customer service, problem solving, leadership, and dedication. 

Job Responsibilities

The Assistant Manager (AM) serves as a key support role to the General Manager (GM), often stepping in to oversee store operations in the GM’s absence. This position shares many responsibilities with the GM and plays a critical role in ensuring the smooth day-to-day functioning of the store. The GM will delegate tasks to the AM, who is responsible for following through on these assignments, tracking progress, and contributing to strategic planning and execution.

Key Responsibilities:

·       Support the GM in overseeing daily store operations and staff management.

·       Act as the acting manager when the GM is unavailable.

·       Collaborate closely with the GM to monitor task completion and ensure alignment on priorities and goals.

·       Take initiative in managing specific areas as designated by the GM, particularly in retail operations and customer service.

·       Provide leadership and direction to team members to maintain a high standard of service and store performance.

Additional Responsibilities:

Retail and Supply Ordering: 

·      Collaborate with the General Manager (GM) to establish ordering guidelines for retail merchandise.

·      Maintain and replenish storefront retail inventory on a weekly basis.

·      Take full or shared responsibility for designing, creating, and rotating retail displays to maintain visual appeal and seasonal relevance.

·      Ensure all orders are placed on time and meet established deadlines.

·      Research and propose new product ideas for GM approval to keep inventory fresh and engaging.

·      Manage and fulfill special client orders as needed.

·      Share responsibility for ordering and maintaining adequate office supply inventory.

Inventory Management:

·      Accurately update product quantities in PetExec as new inventory arrives.

·      Verify distributor pricing and ensure retail prices in the system are accurate; make updates as necessary.

·      Reorganize and refresh retail displays on a biweekly basis to maintain visual interest and maximize product visibility.

·      Create and implement promotional sales on last-call or featured items, with approval from the GM or Owner.

Employee Management: 

·      Monitor team performance and ensure employees are executing their responsibilities effectively.

·      Conduct regular follow-ups with staff to maintain accountability and support productivity.

·      Complete documentation for Constructive Interviews or Performance Improvement Plans (PIPs) when necessary.

·      Participate in conducting Constructive Interviews, with another manager present, in accordance with company policy.

·      Communicate performance concerns and termination recommendations to the General Manager, who holds final decision-making authority.

·      Support the implementation and ongoing management of The Dog Stop® Employee Rewards Program in collaboration with the GM. Recognize and reward exceptional employee behavior in alignment with the standards and guidelines of the rewards program.

Dog Care:

·      Ensure all dogs are receiving proper care in accordance with The Dog Stop® standards.

·      Monitor staff to ensure all care and safety protocols are being consistently followed.

·      Lead by example by completing personal tasks while also overseeing team performance in dog care.

Customer Service:

·      Assist clients with appointments, tours, service explanations, and point-of-sale transactions.

·      Serve as the main point of contact for clients in the GM’s absence, especially regarding incidents involving their dogs.

·      Communicate any dog-related incidents to the GM and collect payment for veterinary expenses when appropriate.

·      Refer complex or sensitive situations to the GM as needed.

Training:

·      Assist in training all new hires on The Dog Stop® dog care protocols and procedures.

·      Delegate training tasks to trusted team members when appropriate, while maintaining oversight and accountability.

·      Ensure all training is completed accurately and consistently across the team.

·      Stay current with updates to industry standards and company protocols, and ensure staff are informed and trained on any changes.