Home Furnishings Sales & Design Associate

Showroom Sales & Customer Experience Manager

Location: Reclaimed Showroom & Design Center – 67 N Williams Street, Historic Downtown Crystal Lake, IL
Schedule: Full-time, 5 days per week (including Fridays & Saturdays)

About Us

Reclaimed Showroom & Design Center specializes in handcrafted, solid wood furniture, including custom walnut, oak, ash, and old-growth tables. Located in Historic Downtown Crystal Lake, our showroom is a destination for clients looking for high-quality, one-of-a-kind furniture.

Position Overview

We’re looking for a sales-driven, customer-focused professional to help clients find the perfect furniture for their homes. This role is all about building relationships, understanding customer needs, and providing expert guidance—whether that means selling a piece directly from the showroom floor or walking them through the process of designing a custom piece. The ideal candidate will have a passion for home design, strong communication skills, and the ability to close sales while providing an exceptional customer experience.

Key Responsibilities

• Sales & Customer Service
  • Engage with showroom visitors, build rapport, and assess their furniture needs
  • Sell high-quality furniture directly from the floor or guide customers through custom orders
  • Educate clients on wood species, finishes, and design options to help them make confident decisions
  • Follow up with leads, answer inquiries, and convert interest into sales
  • Handle invoicing, deposits, and payment processing with attention to detail
• Showroom Management
  • Open and close the store, ensuring a professional and inviting environment
  • Keep showroom displays updated and well-organized
  • Maintain product knowledge and stay informed about new inventory and custom options
• Scheduling & Logistics
  • Coordinate customer pickups and schedule furniture deliveries
  • Work closely with the workshop team to track production timelines for custom orders
  • Ensure smooth communication between customers and the delivery team

Qualifications & Skills

• Proven experience in sales, retail, or customer service (furniture, home décor, or luxury goods preferred)
• Strong interpersonal and communication skills—ability to connect with customers and sell with confidence
• Self-motivated and goal-oriented, with a passion for closing sales
• Ability to explain craftsmanship, materials, and design options to customers
• Organized and detail-oriented, comfortable managing orders and logistics
• Interest in interior design or woodworking is a plus

Compensation & Benefits

• Competitive base salary + commission on sales
• Opportunities for growth within a high-end design showroom
• Employee discount on custom furniture