Customer Service Manager - ENT

We are looking for an experienced Customer Service Manager - ENT to support customer-facing operations in Charlotte, North Carolina. This Long-term Contract position will guide project activities tied to order coordination, post-sale support, and service quality while working closely with internal teams and external stakeholders. The role is ideal for someone who can balance customer communication, operational follow-through, and process improvement in a fast-paced environment.

Responsibilities:
• Direct daily customer support activities related to product availability, order coordination, delivery timing, and follow-up service needs.
• Lead one or more project teams to keep pre-delivery and after-sale support efforts organized, on schedule, and aligned with customer expectations.
• Partner with operations, logistics, warehousing, and shipping teams to resolve service issues and maintain smooth order fulfillment.
• Track customer requests and project updates through CRM and related systems, ensuring accurate records and timely communication.
• Prepare reports, spreadsheets, and presentations using Microsoft Office tools to share progress, service metrics, and key updates with stakeholders.
• Monitor service quality and identify opportunities to streamline workflows, improve response times, and strengthen the customer experience.
• Support scheduling, documentation, and coordination tasks across multiple service activities to keep projects moving efficiently.
• Work with internal teams on order specifications, customer questions, and operational changes that affect delivery or support outcomes.• High school diploma required.
• Demonstrated experience in customer service, project coordination, or sales support within an operations-driven environment.
• Strong communication skills with the ability to work effectively with customers, stakeholders, and cross-functional teams.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Experience using CRM platforms and enterprise systems such as SAP R/3 is preferred.
• Working knowledge of logistics, shipping, scheduling, and office support functions.
• Ability to manage multiple priorities, solve problems efficiently, and maintain attention to detail.
• Background in manufacturing, construction, or warehousing environments is an advantage.