Maintenance Engineer

Summary:

The Maintenance Engineer supports the effective operation of the hotel by maintaining/repairing hotel physical assets in a timely, safe, and cost-effective manner.

Essential Functions:

• Perform preventive maintenance and necessary repairs on equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms; replace wall board, paint.

• Complete maintenance work orders, take equipment and meter readings, and maintain log to notify next shift, in accordance with hotel policies and procedures.

• Resolve guest requests/complaints in a courteous, efficient and safe manner to maintain a high level of customer satisfaction and quality.

• Clean and maintain department equipment and work areas.

• Inspect the hotel property in accordance with the assigned schedule to ensure everything is in working order.

• Report inventory usages and shortfalls to department management.

• Respond to emergency situations including fire alarms, bomb threats, disasters, and power failures; notify the appropriate authorities in accordance with established procedures.

• Proactively identify safety hazards and report these to department management.

• Resolve elevator breakdowns in accordance with established procedures.

• Assist with maintenance of parking lot.

• Other duties as assigned by management.

Skills:

• Working knowledge required to maintain and repair HVAC, electrical and plumbing equipment and perform carpentry, repair work, construction and renovation work.

• Ability to read and understand written operating instructions and work order requirements.

• Good command of the English language; second language proficiency desirable

• Excellent time management skills and ability to multi-task and prioritize work

• Good customer service skills.

• Excellent organizational and planning skills.

• Ability to work well independently and in a team environment

Competencies:

• Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

• Communication Skills – Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.

• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

• Work Quality – Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.

Education and Experience:

• High School education or equivalent work experience.

• 2+ years of experience in building maintenance or related industry preferred.

• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Physical Demands & Work Environment:

• The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.

• This position requires the ability to occasionally lift, push and pull products and supplies, up to 75 pounds.

• This job operates in a hotel environment and routinely uses standard maintenance equipment.

• Use of paint, pool chemicals, oil, pesticides and other chemicals.

• Workdays and work hours may vary and on call is required.

• This position works indoors and outdoors.