Retail Store Manager

The Operations & Pro-Retail Manager is a dual-focus role requiring a "mission-critical" mindset. You will manage the procurement and logistics of professional concrete coating supplies while operating our contractor-facing retail storefront. This role demands a high sense of urgency, as you are responsible for ensuring both our internal crews and our external professional customers have the materials they need to stay on schedule.

Key Responsibilities

1. Pro-Retail & Customer Urgency

• Contractor Desk Management: Serve as the primary point of contact for professional contractors. Provide immediate assistance with technical product selection and order fulfillment.
• Rapid Order Processing: Execute fast-paced retail transactions and quotes for pro-clients, ensuring zero delays in their workdays.
• Technical Support: Maintain expert-level knowledge of polyaspartic, epoxy, and moisture vapor barrier systems to answer high-pressure technical questions on the fly.

2. Purchasing, Shipping & Receiving

• Strategic Procurement: Issue purchase orders for all supplies, resins, pigments, and diamond tooling, maintaining "just-in-time" inventory levels to prevent stockouts.
• Logistics Oversight: Manage all incoming freight and outgoing shipments, ensuring 100% accuracy against packing slips and manifesting.
• Data Integrity: Perform meticulous data entry into our ERP/Inventory system, tracking lot numbers and shelf-life expiration for all chemical components.

3. Inventory & Operations Control

• Inventory Audits: Lead weekly cycle counts and resolve discrepancies immediately to ensure operational readiness.
• Internal Staging: Pre-stage "Job Kits" for internal installation crews to maximize field efficiency and eliminate morning loading delays.

Qualifications

• Industry Experience: 3+ years in Industrial/Construction Retail or Specialty Trade Operations.
• Sense of Urgency: Proven ability to work in high-pressure environments where timely delivery is critical to project success.
• Tech Proficiency: High-speed data entry skills and mastery of inventory management software.
• Physical: Ability to operate a forklift and lift 50+ lbs frequently in a warehouse/retail setting.