Hourly Associate

Job Description:

Hourly Associates at sweetFrog are responsible for delivering an exceptional guest service experience by maintaining a clean, welcoming, and efficient store environment while ensuring high-quality product presentation and service. Associates serve as the face of the brand and are expected to provide friendly, attentive customer service while supporting daily store operations.

Key Responsibilities:

• Greet all guests in a friendly, upbeat, and professional manner upon entry
• Assist customers with product selection, explain self-serve options, and answer questions if needed
• Ensure a positive, fun, and welcoming atmosphere for all guests
• Address customer concerns promptly and escalate issues when necessary

Point of sale and Transactions

• Accurately operate the cash register and the POS system
• Process cash, card, gift card, and digital payments efficiently
• Maintain accuracy in handling money and providing change

Product Preparation and Presentation

• Prepare and restock toppings, fruits, and yogurt machines as needed using FIFO (First in first out)
• Ensure all products are fresh, properly labeled, and visually appealing
• Monitor inventory levels and notify management when supplies are low

Cleaning and Sanitation

• Maintain cleanliness of the store, including lobby, topping bar, and back-of-house areas
• Follow all food safety and sanitation guidelines
• Clean equipment, surfaces, and utensils regularly throughout shifts
• Complete opening, shift, and closing cleaning tasks

Store Operations

• Stock and organize inventory, including toppings, cups, and supplies
• Assist with opening and closing procedures, including setup and breakdown of stations
• Work collaboratively with team members to ensure smooth daily operations

Additional Expectations

• Demonstrate reliability, punctuality, honesty, and a strong work ethic
• Take initiative during slow periods by completing cleaning and restocking tasks
• Maintain a professional appearance and positive attitude at all times
• Be flexible with scheduling, including mornings, weekends, and holidays

Work Environment

This role operates in a fast-paced, customer-focused retail food environment that requires standing for extended periods, multitasking, and maintaining attention to detail while interacting with guests.

Summary

Hourly Associates at sweetFrog play a vital role in creating a fun memorable experience by combining excellent customer service, strong teamwork, and consistent store cleanliness and organization. Their contributions directly impact guest satisfaction and overall store success.