Customer Support Engineer

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an engineer who thrives in a fast-paced environment and is looking to make a long-term impact while supporting mission-critical cooling systems. The anticipated salary for this role is between $70,000-$90,000 a year + 10% bonus.

Responsibilities:

· Troubleshoot and resolve chiller system issues, including refrigeration, electrical, mechanical, and fluid-related components.

· Monitor remote system alerts, emails, and phone calls to ensure timely responses to customer service requests.

· Communicate directly with customers to assess issues and provide technical guidance.

· Coordinate and dispatch third-party HVAC service technicians for field service events.

· Support service providers during on-site troubleshooting to identify and resolve equipment problems efficiently.

· Coordinate replacement parts shipments for service repairs.

· Prepare detailed service reports and provide updates to customers as needed.

· Escalate critical service issues to internal teams and external stakeholders when appropriate.

· Partner with engineering and internal support teams to improve equipment reliability and serviceability.

· Deliver technical training to both internal employees and external customers.

· Assist with project planning and equipment commissioning to ensure successful installation and operation.

Qualifications:

· Bachelor's degree in Engineering required.

· 1-3 years of engineering or technical support experience; HVAC or refrigeration industry experience is preferred.

· Strong mechanical and electrical troubleshooting abilities.

· Excellent analytical and problem-solving skills.

· Experience working with ERP systems is a plus.

· Professional verbal and written communication skills with a customer-focused approach.

· Strong computer proficiency and attention to detail.

· Ability to manage multiple priorities in a fast-paced environment.

· Collaborative mindset with the ability to work effectively across teams.

Benefits:

· Medical, dental and vision

· 401(k) match

· PTO 15 days

· Sick pay where applicable by law

Pay Details: $70,000.00 to $90,000.00 per year

Search managed by: Mike Abete

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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