Wire Operations & Member Services Specialist

Job Title: Wire Operations & Member Services Specialist

Industry: Banking / Financial Services

Location (City, State): Tulsa, OK

Assignment Type: Contract to Hire

Pay: $16.75-18/hr

Work Schedule: Monday–Friday 8-5pm

Benefits: Full Package

About The Company:

Our client is a well-established financial institution dedicated to providing exceptional service and secure financial solutions. They foster a collaborative work environment that values accuracy, integrity, and professional growth.

Job Description:

We are seeking a detail-oriented Wire Operations & Member Services Specialist to support daily financial operations. This role is responsible for processing domestic and international wire transfers, assisting customers with digital banking services, maintaining account records, completing operational reporting, and providing administrative support. The ideal candidate thrives in a deadline-driven environment and is committed to delivering accurate, compliant, and professional service.

Key Responsibilities:

• Process domestic and international wire transfers while ensuring compliance with internal procedures and regulatory requirements.
• Complete transaction verification, fraud prevention measures, and required compliance screenings before processing wire requests.
• Assist customers with online banking, debit card inquiries, live chat support, and interactive teller services.
• Monitor overdrawn and low-balance accounts by conducting research, communicating with customers, and performing account maintenance as needed.
• Prepare recurring operational reports, audits, reconciliations, and other assigned processing tasks.
• Support administrative functions including document scanning, electronic document processing, digital record maintenance, and card-related requests.
• Respond to internal staff and customer requests related to account services, payment limits, courtesy pay, and travel notifications.
• Cross-train within the department and provide backup support during peak workloads or employee absences.
• Complete additional operational or administrative duties as assigned.

Qualifications:

• High school diploma or GED required.
• 1–3 years of banking, financial services, operations, or related administrative experience preferred.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office and general office equipment.
• Strong data entry and 10-key skills.
• Ability to prioritize multiple tasks while meeting deadlines.
• Willingness to work overtime when business needs require.

Additional Details:

• Office-based position with extended periods of computer work.
• Collaborative team environment with cross-training opportunities.
• Position requires a strong focus on compliance, confidentiality, and operational accuracy.
• Frequent interaction with customers, vendors, and internal departments.

Perks:

• Benefits
• Stable, team-oriented work environment.
• Cross-training and professional development opportunities.
• Opportunity to build experience in banking operations and financial services.
• Meaningful role supporting critical daily financial transactions.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.