Customer Service & Sales Support Representative

Join an Industry Leader in Watersports

Do you enjoy helping people and delivering exceptional customer service? Are you organized, detail-oriented, and looking to build a long-term career with an established international company?

If you have an interest in scuba diving, snorkeling, swimming, or outdoor recreation, we'd love to meet you.

TUSA is seeking a Customer Service & Sales Support Representative to join our team at our Long Beach headquarters. In this role, you'll become an essential part of a collaborative team that supports retailers, dealers, and consumers throughout North America while representing some of the most respected brands in the watersports industry.

What You'll Do

As a Customer Service & Sales Support Representative, you'll be one of the primary points of contact for our customers, ensuring every interaction reflects the quality and professionalism of the TUSA brand.

Responsibilities include:

• Deliver exceptional customer service via phone, email, and online chat
• Accurately enter and process customer orders and invoices
• Manage e-commerce orders and assist with order inquiries
• Process returns, warranty claims, and customer credits
• Maintain accurate customer information and prepare reports
• Work closely with outside sales representatives and internal departments
• Utilize Microsoft Dynamics 365 Business Central (ERP) to process orders and maintain customer records
• Assist with general office and administrative functions
• Help create an outstanding customer experience from order placement through delivery

What We're Looking For

Required Qualifications

• 2-3 years’ experience in order management, sales support, or a similar administrative role
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to learn and effectively use Microsoft Dynamics 365 Business Central (ERP)
• Ability to prioritize multiple tasks in a fast-paced environment
• Positive attitude with strong problem-solving abilities

Preferred Qualifications

• Previous experience with Microsoft Dynamics 365 Business Central or another ERP system
• Spanish language skills are a plus
• Interest in scuba diving, snorkeling, swimming, or outdoor recreation

Why You'll Love Working Here

At TUSA, you'll be joining more than a company, you'll become part of a team that shares a passion for adventure, innovation, and customer service.

We offer employees the opportunity to:

• Learn about world-class scuba, snorkeling, and swimming equipment
• Earn your SCUBA certification on us through our company-paid certification program
• Purchase premium watersports equipment through our employee discount program
• Work alongside a friendly, knowledgeable, and supportive team
• Build a long-term career with an established international company that values growth and development

About TUSA

For more than 70 years, TUSA has been a global leader in premium scuba diving, snorkeling, and swimming equipment. As part of Tabata Co., Ltd., headquartered in Tokyo, Japan, we are recognized worldwide for innovation, quality, and performance.

Our North American headquarters distributes several premier brands, including:

• TUSA scuba equipment
• TUSA Sport snorkeling gear
• VIEW swimming gear
• SEA&SEA underwater imaging
• Underwater Kinetics lighting
• WATERPROOF® exposure protection
• Osprey adventure bags

With ISO 9001-certified design, engineering, testing, and manufacturing facilities in Japan and Taiwan, and offices across North America, Europe, Asia, and Australia, we are committed to delivering exceptional products and customer experiences around the world.

Benefits

We offer a comprehensive benefits package including:

• Competitive salary: $21-$25 per hour, depending on experience
• 401(k)
• Medical / Dental / Vision insurance
• Paid Time Off (PTO)
• Employee discounts on all premium watersports products
• Company-paid SCUBA certification
• Ongoing product training and professional development
• Stable Monday–Friday work schedule
• Opportunities for career growth within a global organization

Additional Information

• English fluency (written and verbal) is required.
• Spanish speaking is a plus.
• Qualified candidates must successfully pass a background check.
• Applicants with criminal histories are encouraged to apply in accordance with applicable laws.
• TUSA is an Equal Opportunity Employer.

If you're looking for more than just a customer service job—if you want to work with premium products, passionate people, and a company that has been shaping the watersports industry for over 70 years, we encourage you to apply today.