Dispatch Coordinator

Job Summary:

The Dispatcher will enter data and interact with customers and techs while performing other related duties. This role will play a pivotal role in the day-to-day of the department. 

Key Responsibilities:

• Scheduling and dispatching drivers, work crews, and vehicles to appropriate locations according to predetermined schedules, customer requests, or immediate needs 
• Relaying information such asworkorders or other messages to and from work crews, field inspectors, supervisors, or customers 
• Using telephones, chat, or text messages to contact employees or customers. 
• Speaking with supervisors or customers to resolve problems, and requests for services or equipment. 
• Preparing daily work such as schedules 
• Overseeing communications within company-assigned territories 
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information. 

Qualifications:

Education and Experience:

• High school diploma or equivalent required. 
• Some data entry experience preferred. 

Skills and Competencies:

• Basic understanding of usage and directions in maps. 
• Great at searching for information and filling in the blanks. 
• Problem resolution with exceptional organizational skills and attention to detail. 
• Excellent and precise data entry and typing skills. 
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite or related software. Excel, Word, Access, Teams, etc. 
• Ability to work independently and as a team. 

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times. 

Equal Opportunity:

i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.