Patient Access Representative

Patient Access Representative

Position Overview

We are seeking a customer-focused Patient Access Representative to support patient registration, financial clearance, and front-end revenue cycle operations in a hospital setting. The Patient Access Representative is responsible for providing an exceptional patient experience while ensuring accurate registration, insurance verification, eligibility determination, and point-of-service collections. The ideal Patient Access Representative is detail-oriented, knowledgeable in hospital registration workflows, and committed to delivering outstanding customer service in a fast-paced environment.

Schedule

• Day shift with start times between 12:00 PM and 6:00 PM
• Weekend and holiday availability required

Key Responsibilities

• Register approximately 20–40 patients daily for inpatient, outpatient, and emergency services
• Complete patient registration, check-in, and demographic verification
• Verify insurance eligibility, benefits, authorizations, and financial responsibility
• Perform financial clearance and obtain required registration and consent forms
• Collect point-of-service payments, including copays, deductibles, deposits, and patient balances
• Provide patient estimates and explain financial responsibilities
• Process referrals, authorizations, and physician billing-related documentation
• Verify Medicare, Medi-Cal, Workers' Compensation, Third Party Liability (TPL), and other insurance coverage
• Maintain accurate patient records within the electronic medical record system
• Deliver exceptional customer service while communicating professionally with patients, physicians, and internal departments
• Support additional Patient Access functions as assigned

Required Qualifications

• High school diploma or GED
• Minimum of 1–2 years of recent hospital registration experience
• Recent experience with insurance eligibility verification in a hospital setting
• Strong computer proficiency
• Knowledge of insurance verification, financial clearance, and patient registration processes
• Excellent communication, organizational, and customer service skills
• Ability to work efficiently in a fast-paced environment while maintaining accuracy

Preferred Qualifications

• Experience using Epic EHR
• Knowledge of health insurance plans and eligibility requirements
• Experience with point-of-service collections and patient financial counseling

Why Join Us?

As a Patient Access Representative, you will play a critical role in helping patients access care while supporting the organization's registration and revenue cycle processes. The Patient Access Representative works closely with patients, providers, and interdisciplinary teams to ensure accurate registration, insurance verification, financial clearance, and a positive patient experience from arrival through admission.