Customer Service Representative - State Farm Agent Team Member
| Verified Pay check_circle | Provided by the employer$50000 - $80000 per year |
|---|---|
| Hours | Full-time |
| Location | Visalia, California |
About this job
Job Description
Job Description
Why You’ll Love This Role
What We’re Looking For
ROLE DESCRIPTION:
As a Customer Care Representative with the Nate Wingert State Farm agency, you will generate exceptional customer experiences that meet real needs of people in our community as part of a rewarding career.
Why You’ll Love This Role
- Join a service-focused team where your work makes a difference in our community!
- Help create an exceptional customer experience
- Grow with a thriving office committed to quality, performance, and community
- Experience a top-notch support system and an agent that invests in you and your future
What you'll do:
- Handle customer requests with accuracy, empathy, and efficiency
- Oversee day-to-day workflow, priorities, and follow-up to keep service levels strong
- Help improve processes and identify ways to streamline communication
- Build strong relationships with customers and internal partners
- Process insurance claims and follow up with customers
- Offer & sell financial service products when they fit the needs of our customers
What We’re Looking For
- Strong customer service mindset—calm, confident, and solutions-oriented
- Excellent communication skills (coaching, feedback, and professional correspondence)
- Ability to manage competing priorities while maintaining high standards
- Tech-comfort and a willingness to learn State Farm tools quickly
- Experience in insurance/customer care is a plus (but the right leader who can learn fast is welcome!)
- Previous customer service experience preferred.
Great Things You Can Expect
- A supportive, growth-minded office culture
- Training and tools to help you succeed
- Opportunities to make a real impact—on customers and your team
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