Customer Service Representative-Bilingual Chinese

We are seeking a Customer Service Representative-Bilingual Chinese to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be able to type 45 words per minute
• Must be able to work weekends (Saturday & Sunday), holiday’s and weekdays
• Fluent Bilingual Chinese or Spanish skills a must! (includes, reading, writing & speaking)

As a Full Time member of the Tours4fun Team we offer:

• Competitive Pay
• Paid Holiday, Vacation and Sick time
• Medical, Dental and Vision Health Insurance and 401(k) Retirement Plan with company match per policy
• Travel Discounts

**Applicants who do not meet the Bi-lingual/Bi-literate Chinese Requirement will not be considered**