Customer Service Representative-Industrial Parts

The Customer Service Representative-Industrial Parts position plays a crucial role in providing exceptional support and assistance to both external and internal customers for industrial parts for equipment. This individual will be responsible for handling order processing, responding to product inquiries, managing data entry, and coordinating inventory. Reporting directly to the Operations Manager, this role operates as an individual contributor interfacing closely with internal teams. The ideal candidate is skilled in communication, problem-solving, and attentive to detail, with a strong knowledge of industrial parts and related software tools. This is an in-person, on-site only position.

Responsibilities

• Provide timely and effective customer support for industrial parts inquiries and requests
• Process orders accurately and efficiently using specialized industrial parts software
• Manage data entry tasks related to orders, inventory, and customer information
• Coordinate inventory activities to ensure availability and timely fulfillment
• Maintain clear and consistent communication with internal customers and team members
• Conduct follow-ups to resolve issues and ensure customer satisfaction
• Collaborate with internal departments to streamline operations and address customer needs
• Utilize MS Office tools including Excel, Outlook, and Word to support daily activities

Required Qualifications

• 3+ years of RECENT experience dealing with parts ordering for industrial equipment and customer service
• Equivalent of 5+ years' experience handling industrial parts in lieu of formal education
• Strong customer service skills with emphasis on communication and problem solving
• Excellent time management and attention to detail
• Solid product knowledge related to industrial parts