Assistant General Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Assistant General ManagerSinkers Beverages | East Nashville, TN


Join the Sinkers Team!

Sinkers Beverages is a family-owned and operated business proudly serving East Nashville. As the largest purveyor of wine, spirits, and beer on the Eastside, we carry more than 7,500 SKUs and are passionate about providing an exceptional shopping experience for every guest.

Recognized as a Best of Nashville winner since 2022, our success is built on knowledgeable products, outstanding customer service, and an incredible team culture. We're looking for an energetic, dependable leader who is ready to help take our store to the next level.

If you're passionate about retail leadership, enjoy developing people, and thrive in a fast-paced environment, we'd love to meet you.

Position Summary

The Assistant General Manager (AGM) partners with the General Manager to oversee the day-to-day operations of the store. This position plays a key leadership role in employee development, scheduling, inventory management, customer service, and overall store performance.

The ideal candidate leads by example, takes initiative, communicates effectively, and is committed to creating an exceptional experience for both customers and employees.

Responsibilities

Leadership & Team Development

• Train and onboard new employees.
• Teach department expectations, daily task sheets, and opening/closing procedures.
• Assist with New Hire Quiz completion and sign-off.
• Provide ongoing coaching, feedback, and product education.
• Hold employees accountable to company standards and the Employee Handbook.
• Foster a positive, encouraging, and team-oriented work environment.

Scheduling & Labor Management

• Create weekly employee schedules.
• Schedule within labor budget guidelines.
• Maintain employee availability and staffing needs.
• Plan staffing around holidays, concerts, sporting events, graduations, and other local events.
• Enforce attendance and punctuality policies consistently.

Operations

• Assist with all aspects of daily store operations.
• Support Department Leads and provide coverage where needed.
• Maintain merchandising standards and store organization.
• Ensure pricing, shelf tags, and signage remain accurate.
• Help maintain a clean, organized, and welcoming shopping environment.

Inventory & Product Management

• Complete inventory adjustments from start to finish.
• Monitor inventory accuracy.
• Maintain strong product knowledge across wine, spirits, beer, and specialty items.
• Stay informed about new products and seasonal offerings.

Private Event Orders

• Prepare event orders based on customer invoices.
• Verify product availability.
• Process event order returns accurately.
• Support the General Manager with event planning and execution.

Online Ordering & Delivery

• Manage online delivery platforms, Uber Eats and DoorDash.
• Add new products to online catalogs.
• Update pricing.
• Resolve order disputes and customer issues.

Hiring

• Participate in the interview process.
• Ask interview questions.
• Give facility tours.
• Help identify candidates who align with Sinkers' culture and values.

Business Development

Learn and understand key business metrics, including:

• Labor management
• Scheduling financials
• Cost of Goods Sold (COGS)
• Weekly performance
• Year-to-date (YTD) reporting

What We're Looking For

• Previous retail leadership or management experience
• Strong communication and organizational skills
• Excellent customer service abilities
• Ability to coach, motivate, and develop employees
• Strong problem-solving and conflict resolution skills
• Comfortable working in a fast-paced retail environment
• Dependable, trustworthy, and self-motivated
• Flexible schedule, including evenings, weekends, and holidays as business needs require
• Ability to lift and move merchandise as needed

Expectations

As Assistant General Manager, you will:

• Lead by example every day.
• Create positive experiences for customers and team members.
• Complete daily responsibilities before the end of each shift.
• Participate in the weekend manager rotation.
• Maintain accurate cash handling procedures.
• Communicate effectively with the General Manager regarding employee concerns, customer issues, maintenance needs, and operational updates.
• Participate in quarterly performance reviews focused on growth and professional development.

Why Join Sinkers?

• Family-owned and locally operated business
• Award-winning customer service and reputation
• Opportunity to grow into higher leadership roles
• Fun, fast-paced environment with an extensive selection of wine, spirits, and beer
• Work alongside a passionate and knowledgeable team
• Make a meaningful impact on one of East Nashville's most respected independent retailers

If you're ready to lead, inspire a team, and help deliver an outstanding guest experience, we'd love to hear from you.

Apply today and become part of the Sinkers Beverages family.