Customer Service Rep II- PFS (Full-Time, Days)

ENL Patient Financial Srvs

Compensation range:

$22.36 - $30.19

Your rate of pay will be based on applicable experience

Shift: Days Shift length: 8 Hours
Days off: Fixed If fixed, days off: Saturday & Sunday
Hours per pay period: 80

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Customer Service Representative II provides personalized and effective customer service to patients, family members, physician office staff, insurance companies and the general public. The Customer Service Representative II is responsible for responding to phone inquiries regarding patient accounts.  They analyze the patient’s account as needed to answer questions as well as assist patients and their families in meeting financial obligations to Enloe Medical Center and may offer approved payment plans or community service (charity care) consideration. All communication with patients is handled in a compassionate and helpful manner. They research and resolve problems identified by the customer (patient) including making appropriate corrections to accounts when needed. 

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

One year customer service experience to include analyzing & solving customer questions & concerns OR one experience in an office setting in which your primary job duties include answering

phones and using a computer.

Desired:

Completed course in Medical terminology 

Prior experience in hospital or physician practice collection

Previous experience with telephone call center

LICENSES / CERTIFICATIONS:

Desired:

Greater than or equal to 8,000 KPH Typing certification (Current certificate within three years

required.)

SKILLS / KNOWLEDGE / ABILITIES:

Must possess strong communication skills, both oral and written. Must have excellent telephone and interpersonal skills to maintain a high degree of rapport with patients, family members, physician office staff, insurance companies, and the general public.  Must be skilled in dealing with customers’ concerns and possess negotiation skills.  Must be able to follow instructions, work quickly and accurately in a fast-paced environment.  Basic computer knowledge and capable of using computer skills for a variety of support functions.  Organizational and multi-tasking skills are essential.  Must be able to fulfill the essential functions of the position.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at  to get more in-depth benefits and coverage information or email  to receive a full summary of benefits.