Customer Service Manager - State Farm Agent Team Member

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Bilingual Spanish Office Manager – State Farm Agent Team Member
Location: Round Lake, IL
Company: Alex Pizarro - State Farm Insurance Agent


Are you an experienced office professional with a strong background in insurance and team leadership? Alex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, we’d love to talk to you!

Responsibilities:

• Oversee daily office operations and ensure a smooth, efficient workflow
  
  
• Lead and support team members, fostering a positive and productive environment
  
  
• Assist with hiring, training, and performance management
  
  
• Handle escalated customer service issues with professionalism and care
  
  
• Manage scheduling, reporting, compliance, and office logistics
  
  
• Maintain knowledge of State Farm systems, policies, and procedures
  
  
• Support sales goals through customer service, retention, and cross-selling opportunities
  
  

Qualifications:

• Previous State Farm agency experience strongly preferred
  
  
• Proven leadership or office management experience
  
  
• Excellent communication, organizational, and problem-solving skills
  
  
• Ability to prioritize and manage multiple tasks
  
  
• Licensed in Property & Casualty and Life & Health insurance (or willingness to obtain)
  
  
• Proficiency with State Farm systems (ECenter, SFConnect, etc.) is a plus
  
  

Why Join Us?

• Supportive, team-oriented environment
  
  
• Growth opportunities within the agency
  
  
• Competitive compensation based on experience
  
  
• Opportunity to make a real impact on customers and the local community
  
  

If you're ready to take the next step in your insurance career with a growing State Farm agency, we want to hear from you!