Insurance Specialist - Home Care

Insurance Specialist

Care Advantage, Inc. Location: Richmond, VA (Hybrid/Remote flexibility based on business needs)

Employment Type: Full-Time

Join a Team That Truly Cares

At Care Advantage, we believe exceptional care starts with exceptional people. For nearly 40 years, we've helped seniors and families remain safe, comfortable, and independent at home through compassionate, high-quality care. As we continue to grow, we're seeking an experienced and detail-oriented Insurance Specialist to join our Medicaid and Insurance Services team.

If you thrive in a fast-paced environment, enjoy solving problems, building relationships, and ensuring critical authorizations are secured so clients can receive the care they need, this could be the perfect opportunity for you.

At Care Advantage, our culture is guided by our new iCARE Values:

• Integrity – We do the right thing, even when no one is watching.
• Compassion – We treat everyone with empathy, dignity, and kindness.
• Accountability – We own our actions and deliver on our commitments.
• Respect – We value every individual and every experience.
• Excellence – We continuously improve and strive to be our best every day.

What You'll Do

As an Insurance Specialist, you will play a vital role in ensuring clients receive timely authorization and uninterrupted services by managing insurance verification, Medicaid processes, and payer communications.

Key Responsibilities

• Manage Medicaid and Long-Term Care Insurance authorizations from start of care through discharge.
• Submit, extend, renew, and update authorizations as client needs change.
• Verify insurance coverage and eligibility prior to service initiation.
• Navigate insurance, Medicaid, MCO, and Atrezzo portals to obtain and maintain approvals.
• Communicate with families, social service agencies, healthcare plans, and internal teams regarding eligibility and authorization requirements.
• Monitor authorization status and proactively resolve payer-related issues.
• Maintain accurate client records and documentation.
• Build positive relationships with managed care organizations and payer partners.
• Support billing and compliance requirements through timely and accurate documentation.
• Collaborate with branch and clinical teams to ensure seamless service delivery.
• Assist with special projects and other duties as assigned.

What Makes You Successful

You are:

• Highly organized and detail-oriented
• Comfortable managing multiple priorities and deadlines
• A strong communicator who can explain complex information clearly
• Customer-focused and solution-driven
• Skilled at building professional relationships
• Passionate about helping clients access the care they deserve

Qualifications

Required

• High School Diploma or GED
• Strong administrative and organizational skills
• Excellent verbal and written communication abilities
• Proficiency with Microsoft Office applications
• Ability to analyze information and maintain accurate records

Preferred

• Associate degree
• Home care, healthcare, insurance, Medicaid, or managed care experience
• Knowledge of Medicaid regulations and authorization processes
• Experience with long-term care insurance verification and authorization
• Familiarity with payer portals and healthcare documentation systems

Why Care Advantage?

When you join Care Advantage, you're joining a mission-driven organization that values its people as much as its clients.

We Offer

• Competitive compensation
• Comprehensive benefits package
• Career growth and advancement opportunities
• Supportive leadership and collaborative culture
• Ongoing professional development
• The opportunity to make a meaningful impact every day

Ready to Make a Difference?

If you're passionate about healthcare operations, insurance coordination, and helping clients receive the care they need, we'd love to hear from you.

Apply today and bring your talents to a company that leads with Integrity, Compassion, Accountability, Respect, and Excellence.

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