Madison Approach Customer Service Representative, Retention Specialist in Yonkers, NY | 1278977598

Verified Pay check_circle	$21 per hour
Hours	Full-time
Location	Yonkers, New York

Job Description

Patient Customer Service Specialist

Job Type: Temporary (2-3 Month Assignment)
Pay Rate: $21/hour
Location: On-site (Monday-Thursday, 9:00am-4:00pm)
Start Date: ASAP

Job Overview

Madison Approach Staffing is recruiting for a Patient Customer Service Specialist for our client, a medical equipment company. This role is crucial in maintaining patient relationships and ensuring continuity of care through medical equipment shipping, upgrades, and renewals. The ideal candidate is detail-oriented, professional, and able to manage customer interactions while maintaining accurate records.

Key Responsibilities

Answer patient phone calls and emails regarding equipment orders, status, and services
Process new patient accounts and verify insurance coverage
Coordinate equipment shipping, upgrades, and renewals
Generate sales orders and prepare delivery documentation
Resolve patient inquiries and complaints professionally
Maintain organized patient records and document all interactions
Support office operations and manage multiple priorities simultaneously

Required Skills & Experience

1+ years customer service experience, preferably in healthcare or medical equipment
Excellent verbal and written communication skills
Strong attention to detail and accuracy with data entry
Ability to manage multiple tasks and maintain organized records
Basic computer proficiency with phone systems and databases
Professional demeanor with patients and internal teams
Understanding of HIPAA and patient confidentiality

Customer Service Representative, Retention Specialist

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