Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

We are a high performing agency consistently ranked in the Top 100 of 19,000+ Agents with offices in Ottawa, Minooka, & Streator.

ROLE DESCRIPTION:
As a Customer Service Representative with the Chad Lucas Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused energetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Assist customers with day-to-day needs such as policy changes, coverage questions, billing, etc 
• Address customer needs and identify coverage gaps that may exist
• Discuss additional protection needs such as Life Insurance, Supplemental Health, & Short-Term Disability  
• Understand the dynamics of each household through their family, work, and financials 
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Property & Casualty License Preferred but not Required, must be able to obtain