Customer Service

Our client is a staffing/recruiting firm. They seek a temp-to-perm Customer Service Representative to join their Manhattan, NY office.

Responsibilities

• Maintain a caseload of clients, both virtual and onsite, ensuring their progress through the program and providing direct employment support for a diverse group of participants
• Provide support through developing and maintaining community and employment partnerships
• Consult and direct clients on obtaining employment goals, overcoming barriers, and navigating their return to work
• Respond to inquiries

Requirements

• Bachelor’s Degree
• Ability to complete and pass the Social Security Administration’s Suitability Process
• Paid or volunteer work in social services (preferred, but not required)
• Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)
• Microsoft 365
• Salesforce (strongly preferred, but not required)
• Ability to complete and pass the Social Security Administration’s CWIC certification (preferred, but not required)

JobID: 48445