Receptionist Administrative Assistant

We are seeking a friendly, organized, and detail-oriented Receptionist/Administrative Assistant to join our growing insurance agency. This position serves as the first point of contact for clients, providing exceptional customer service while supporting our agents and office staff with daily administrative responsibilities. The ideal candidate is professional, dependable, and enjoys working in a fast-paced, customer-focused environment.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer and direct incoming phone calls and emails.
• Process incoming and outgoing mail.
• Scan, file, and organize client documents and insurance records.
• Assist with data entry and maintaining accurate client information.
• Prepare correspondence, forms, and insurance documents.
• Collect payments and provide receipts when needed.
• Support insurance agents with administrative tasks and policy processing.
• Follow up with clients regarding documentation.
• Maintain office supplies and keep the reception area organized.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous receptionist, administrative assistant, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities.
• Proficient with Microsoft Office (Word, Outlook, Excel) and general computer applications.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.