Clinical Systems & Training Specialist

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a Clinical Systems & Training Specialist to support the planning, implementation, training, and optimization of electronic medical record (EMR) systems and clinical applications across ambulatory specialty practices.

???? Location: 30 North Union Rd
???? Department: Corporate - EHR & IT
???? Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM

Job Duties

• Support implementation, optimization, testing, and maintenance of EMR systems and clinical applications across ambulatory settings
• Serve as a liaison between clinical staff, providers, operational leadership, and IT to improve workflow integration and system use
• Analyze ambulatory workflows and recommend process improvements to increase efficiency, patient experience, quality outcomes, and regulatory compliance
• Provide ongoing end-user support, troubleshooting, escalation, and workflow guidance for EMR and clinical systems
• Develop and deliver onboarding, training, and education for providers and staff on EMR systems, workflows, and operational processes
• Create and maintain training materials, workflow documentation, tip sheets, and support resources
• Assist with system upgrades, testing, validation, and go-live support for clinical technology initiatives
• Support practice-specific configuration changes, templates, and workflow optimization efforts
• Participate in quality improvement, operational readiness, and performance initiatives
• Assist with data collection, validation, reporting, and regulatory/quality compliance activities
• Provide onsite support during implementations, onboarding, and operational transitions
• Serve as a first-line resource for clinical systems and workflow questions

Benefits: We offer a competitive salary and benefits package. The hiring range is between $92,000 - $110,000 per year. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and employee discounts.

Qualifications

Education

• Associate or Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, or related field, required
• Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred

Experience

• Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required
• 4–6 years of experience in ambulatory healthcare operations, required

Certification

• Active RN license in New York State, preferred

Skills

• Healthcare informatics, EMR/EHR systems, clinical applications, project management, or training certifications, preferred
• Strong knowledge of EMR systems, ambulatory workflows, and healthcare operations
• Ability to analyze workflows and recommend practical operational improvements
• Strong communication, teaching, and staff training capability
• Troubleshooting skills for clinical applications and workflow issues in real time
• Understanding of regulatory requirements and compliance standards
• Ability to collaborate across clinical, operational, and IT teams
• Change management and onboarding support experience