Customer Service

Position Overview

We are seeking a motivated and customer-focused Customer Service Representative to join our growing team in Phoenix, Arizona. The ideal candidate is a strong communicator who enjoys helping customers, resolving issues, and delivering an exceptional customer experience. This role serves as the primary point of contact for customers via phone, email, and chat while maintaining accurate records and supporting day-to-day operations.

Key Responsibilities

• Provide exceptional customer service by responding to customer inquiries in a professional and timely manner.
• Resolve customer concerns, complaints, and service issues while maintaining a positive customer experience.
• Communicate with customers through phone, email, chat, and other communication channels.
• Process orders, requests, account updates, and other customer transactions accurately.
• Maintain detailed and accurate customer records in company systems.
• Conduct follow-up communications regarding customer inquiries, service requests, or account updates.
• Collaborate with internal departments to ensure prompt resolution of customer concerns.
• Identify opportunities to improve customer satisfaction and service delivery.
• Meet established quality, productivity, and customer satisfaction goals.
• Support additional administrative duties and special projects as assigned.

Qualifications

Required

• High school diploma or GED.
• 1+ years of customer service, call center, administrative, retail, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and basic computer applications.
• Excellent problem-solving and conflict-resolution abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.

Preferred

Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.

• Bilingual (English/Spanish) preferred.
• Previous experience in a high-volume customer service environment.

Skills & Competencies

• Customer-first mindset
• Active listening
• Professional communication
• Time management
• Data entry accuracy
• Team collaboration
• Adaptability and resilience
• Critical thinking

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Employee assistance program
• Career growth and development opportunities
• Ongoing training and support

Why Join Us?

Join a team that values customer satisfaction, teamwork, and professional growth. We are committed to creating a positive work environment where employees can build rewarding careers while making a meaningful impact on our customers every day.

Apply today to become part of a customer-focused team serving the Phoenix community!

Pay Details: $18.00 to $21.00 per hour

Search managed by: David Lopez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.