Certified Medical Assistant/Case Manager

Location: Eugene, OR
Job Type: Full-Time
Setting: Child Advocacy Center
Schedule: Monday-Friday, 8:00 AM - 5:00 PM | No Weekends | No On-Call

We are seeking a compassionate and detail-oriented Certified Medical Assistant / Case Manager to join our Child Advocacy Center team. This role supports medical providers during child abuse assessments while coordinating case management, maintaining medical records, and collaborating with multidisciplinary partners.

• Assist medical providers during child abuse evaluations and prepare examination rooms.

• Maintain accurate medical records, clinical documentation, and case files.

• Coordinate scheduling, referrals, and follow-up communication with families.

• Support Karly's Law responses and collaborate with healthcare, law enforcement, and community partners.

• Track program data and prepare required reports.

• Ensure compliance with HIPAA and organizational policies.

• Respond to phone inquiries and provide administrative support.

• Maintain medical supplies and assist with daily clinic operations.

• High school diploma or equivalent.

• Graduate of an accredited Medical Assistant program or equivalent experience.

• Minimum 1 year of clinical back-office Medical Assistant experience and Child Advocacy compulsory.

• Current Medical Assistant/Medical Office Assistant certification from a nationally recognized certifying body.

• Current CPR/BLS certification.

• Valid Oregon driver's license and reliable transportation.

• Experience in child advocacy, pediatrics, trauma-informed care, or multidisciplinary settings preferred.

• Bilingual English/Spanish candidates are encouraged to apply (5% bilingual pay differential).

• 5% bilingual pay differential (English/Spanish)

• 100% employer-paid medical, dental, and vision insurance (employee and family)

• 3% employer-matched retirement plan

• Generous Paid Time Off (starting at 15 days annually)

• 12 paid holidays

• Employee Assistance Program (EAP)

• FireMed emergency medical membership

• Many More

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.