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Provided by the employer
Verified Pay check_circle $40000 - $50000 per year
Hours Full-time
Location Charlotte, NC
Charlotte, North Carolina open_in_new

About this job

Job Description

Job Description

We are seeking an energetic and dynamic Customer Service Lead to champion our customer support operations and elevate client satisfaction. In this pivotal role, you will oversee daily customer service activities, lead a diverse team, and ensure seamless communication across departments. Your leadership will drive a customer-centric culture, foster cross-functional collaboration, and implement data-driven strategies to enhance service quality. If you thrive in fast-paced environments, possess strong management skills, and are passionate about delivering exceptional client experiences, this is the opportunity for you!

Company Description
Todaytec LLC is a manufacturer of quality thermal transfer ribbons selling to distributors, resellers, VARs, OEMs and label converters through North American market. The parent company is in China and it’s the largest thermal transfer ribbon manufacturer. We started manufacturing ribbons in Charlotte in 2009 and then develop the 2nd location in California to serve the west coast customers.

Company Description

Todaytec LLC is a manufacturer of quality thermal transfer ribbons selling to distributors, resellers, VARs, OEMs and label converters through North American market. The parent company is in China and it’s the largest thermal transfer ribbon manufacturer. We started manufacturing ribbons in Charlotte in 2009 and then develop the 2nd location in California to serve the west coast customers.

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Posting ID: 1279347368 Posted: 2026-07-28 Job Title: Customer Service Lead