Service Manager - HVAC
| Verified Pay check_circle | Provided by the employer$80000 - $100000 per year |
|---|---|
| Hours | Part-time |
| Location | Iowa City, Iowa |
About this job
Job Description
Palmer Group is partnering with an established family-owned heating and cooling provider in the Iowa City area for Service Manager. The Service Manager is responsible for leading and overseeing service operations, ensuring exceptional customer experiences, supporting and developing field technicians, and maintaining high standards of quality, safety, and operational efficiency. This role serves as a technical resource, coach, and leader for the service team while collaborating with dispatch, installation, and management teams to drive department performance and customer satisfaction. Apply today!
Work Model:
- On-Site
What You Will Do:
- Oversee the day-to-day operations of the service department to ensure high levels of customer satisfaction, productivity, and quality
- Lead, train, and support service team members through coaching, performance management, and professional development initiatives
- Act as the primary point of escalation for complex service issues, customer concerns, and operational challenges
- Coordinate with internal teams to improve scheduling, resource utilization, and overall service delivery
- Promote a culture of safety, accountability, continuous improvement, and operational excellence
What You Will Need to Be Successful:
- Minimum of 3 years of leadership, management, or customer service experience within a service-related industry, or an equivalent combination of education and experience
- Strong technical troubleshooting skills and the ability to diagnose and resolve complex service issues
- Ability to read and interpret wiring diagrams, blueprints, and technical documentation
- Demonstrated leadership, organizational, and customer service skills, with the ability to coach and develop team members
- Proficiency with service management software and standard computer applications
Benefits Overview:
- Health, dental, and vision insurance
- 401k
- PTO
Interested and qualified candidates can contact Matt Moore at (319) 449-1200 or email mmoore@thepalmergroup.com.
#ZR
From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.
Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.