Customer Service Team Leader

Company Overview:

Farmer John’s Garden Center & Boutique is a family-owned, high-end garden center and boutique located in Farmington Hills. We pride ourselves on offering exceptional service and creating a welcoming, collaborative environment for our employees. Join a team dedicated to delivering an outstanding shopping experience while fostering a supportive and fun workplace culture.

Job Type:

Full-Time 

Job Purpose:

The Customer Service Team Leader is responsible for leading and inspiring a dynamic customer service department. This role requires strong leadership, excellent communication, and a commitment to providing exceptional customer experiences while ensuring the smooth operation of daily store activities.

Key Responsibilities:

Customer Service & Team Leadership:

• Deliver exceptional customer service to ensure every customer has a positive experience.
• Supervise, motivate, and support the customer service team, fostering a collaborative and positive work environment.
• Address and resolve customer complaints and team conflicts promptly and professionally.
• Train and coach team members to enhance their skills and ensure alignment with company standards.

Operations & Communication:

• Update and communicate current price promotions to all FJG staff via the Newsletter and Sling app.
• Stay informed about product knowledge to improve team communication and customer interactions.
• Collaborate with other departments to streamline communication and improve processes.
• Manage inventory adjustments, ensuring appropriate levels for smooth operations.
• Restock and order supplies for the cooler at the register line as needed.
• Oversee cash register operations, including daily reconciliations, purchase processing, and coordination with the warehouse for inventory and deliveries.
• Create and maintain weekly schedules to ensure adequate department coverage.

Administrative & Organizational Duties:

• Enforce and maintain company policies and procedures consistently.
• Order and manage supply inventory to maintain availability of key products.
• Attend staff meetings, training sessions, and company-sponsored events to stay updated and aligned with company goals.

Cross-Departmental Collaboration:

• Gain a thorough understanding of how other departments operate to enhance interdepartmental communication and processes.
• Assist other departments as needed to ensure seamless store operations.

Requirements:

Experience & Skills:

• Proven experience in management or leadership roles, preferably in retail or customer service.
• Strong leadership, communication, and organizational skills.
• Proficiency with POS (NCR Counterpoint) systems, Google Workspace, and Microsoft Office.
• Ability to manage scheduling tools such as Sling.

Availability & Physical Requirements:

• Must be available for a 40+ hour work week, including varied shifts, nights, and weekends.
• Physical ability to stand and walk for up to 10 hours, repeatedly lift items weighing 50+ lbs, and work in all weather conditions.
• Adaptability to a fast-paced environment with the flexibility to embrace new ideas or changes.

Why Join Farmer John’s?

Farmer John’s values its employees as much as its customers. As part of our team, you’ll enjoy a family-oriented, collaborative environment that encourages personal and professional growth. Join us in providing an unparalleled gardening and landscaping experience while cultivating your own success.