A/R Recovery Representative

Job Title: A/R Recovery Representative
Location: Rochester, NY 24
Pay Rate: $24.00/hour
Job Type: 12+ months contract (Temporary)
Schedule: Monday – Friday, 40 hours/week
Shift Options:
8:00 AM – 5:00 PM
9:00 AM – 6:00 PM
10:00 AM – 7:00 PM
11:00 AM – 8:00 PM
(Shift assignment will be based on business needs. Candidates must be flexible to work any shift.)

Job Overview:
We are seeking an A/R Recovery Representative I (Tier II) to support accounts receivable operations by managing past-due invoices, resolving billing inquiries, and providing exceptional customer service to internal and external clients.
This role requires strong communication skills, attention to detail, and the ability to balance customer support with collection efforts. The ideal candidate will have experience in customer service, finance, accounting, payroll, or collections and be comfortable handling inbound and outbound communications.

Key Responsibilities:
Manage current, past-due, and returned receivable inquiries through phone and email communication.
Conduct inbound and outbound customer interactions to resolve account balances and billing concerns.
Provide professional customer service while supporting collection and recovery efforts.
Review and address billing disputes using available resources and internal systems.
Educate clients and partners on account resolution processes.
Maintain accurate documentation of customer interactions and account activity.
Review accounts with outstanding balances and take appropriate action to resolve issues.
Collaborate with internal teams to research and resolve payment-related concerns.
Maintain compliance with department policies and procedures.
Participate in ongoing training to improve product knowledge and customer support skills.
Support additional accounts receivable and operational duties as assigned.

Qualifications:
High school diploma or GED required.
Minimum 4 years of experience in customer service, finance, accounting, collections, or payroll required.
Degree may be considered in place of required experience.
Strong verbal and written communication skills.
Excellent organizational and decision-making abilities.
Ability to handle sensitive financial information professionally.
Strong problem-solving skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency with Microsoft Office applications including Word, Excel, and Access preferred.

Preferred Experience:
Candidates with experience in the following areas are encouraged to apply:
Accounts receivable
Collections or recovery operations
Billing support
Payroll services
Financial customer service
Banking or insurance operations
Client account management

Work Environment:
Professional office environment.
Onsite position located in Rochester, NY.
High-volume customer interaction requiring accuracy and professionalism.
Collaborative team environment with opportunities for long-term contract assignment.