Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead service operations within a Healthcare environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys managing frontline teams, maintaining high service standards, and creating a positive experience for both staff and internal stakeholders. The role combines hands-on leadership with daily operational oversight in a fast-moving setting, with a primary first-shift schedule and occasional overtime.

Responsibilities:

• Guide and support a team of approximately 15 to 20 employees responsible for environmental and building services activities.

• Organize daily team start-up meetings, set priorities for the shift, assign coverage, and ensure staff have the materials needed to complete their work.

• Perform routine walkthroughs and quality checks across patient-facing and public areas to verify cleanliness, safety, and presentation standards.

• Coach employees through ongoing feedback, on-the-job training, and performance accountability to encourage strong service delivery.

• Respond to service-related concerns from hospital departments and work collaboratively to maintain productive internal relationships.

• Track team output and operational performance using established productivity tools and reporting methods.

• Help coordinate staffing plans, scheduling adjustments, and workforce coverage to support uninterrupted service.

• Reinforce adherence to sanitation, hand hygiene, infection prevention, and workplace safety expectations throughout assigned areas.

• Support broader operational targets while maintaining consistent quality across all supervised spaces.

• Prior experience leading or supervising employees in a customer-focused, facilities, hospitality, service, or operations setting.

• Strong customer service skills with the ability to handle concerns effectively and build trust with internal stakeholders.

• Ability to manage multiple priorities effectively in a fast-paced work environment.

• Solid organizational skills with experience coordinating staff assignments, schedules, or workflow.

• Detail-oriented communication style, positive attitude, and willingness to learn and grow in a leadership role.

• Healthcare industry experience is preferred but not required.

• A background in hospitality management or a related field is helpful, though a degree is not mandatory.

• Ability to meet pre-employment and ongoing compliance requirements, including background screening, required screening procedures, seasonal vaccination, and other healthcare-related screenings as needed.