Collections Specialist

Tired of just being another voice in the call queue?

If you’re a seasoned Collections pro ready to take charge, this is your chance to own your impact. Step into a role that offers true autonomy, hybrid flexibility, and a high-performance culture that doesn’t just reward results—it celebrates them. Your experience matters here—and your drive to earn more through proven performance? Even better.

Collections Specialist

Location Tempe, AZ | Onsite

Compensation & Schedule

• $19/hour

• Full-time, (Overtime Required)

ROLE IMPACT

Join a results-driven team focused on reducing auto loan delinquencies while maintaining exceptional customer service. As a Collections Specialist, your ability to build rapport, resolve account issues, and support financial recovery efforts directly impacts operational goals and client satisfaction.

KEY RESPONSIBILITIES

• Contact delinquent account holders via dialer system and manual outreach

• Identify reasons for delinquency and negotiate payment solutions

• Maintain performance standards and productivity metrics

• Utilize skip tracing tools to locate borrowers as needed

• Deliver best-in-class customer interactions aligned with company values

MINIMUM QUALIFICATIONS

•Minimum of 2 years of collections experience (must be clearly reflected on resume) OR Fluent in Spanish with at least 3 years of call center experience.

• High school diploma or GED

• Clear criminal background

• Two verifiable employment references

CORE TOOLS & SYSTEMS

• Dialer systems

• Skip tracing tools

• CRM or account management software

• Microsoft Office Suite

PREFERRED SKILLS

• Bilingual Spanish speakers strongly encouraged to apply

• Proven drive to exceed performance goals

• Willingness to work overtime

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