HSM Direct Analyst

Title: HSM Direct Analyst
Duration: 12 Months with possible extension
Location: McLean, VA

Must Have: Computer Literacy

• Needs someone who is computer literate and comfortable navigating systems and tools.

Hard Skills

• Time management
• Hospitality / customer-facing experience
• Project management
• Supplier management
• Supply chain
• Procurement
• Microsoft Excel
• Vendor management
• RFQ experience
• Salesforce

Soft Skills

• Detail-oriented
• Strong organizational skills
• Ability to juggle multiple tasks
• Comfort working in stressful, fast-paced environments
• Strong follow up discipline
• Customer communication skills

Daily Responsibilities (What the role actually does)
Quote Management

• Respond to customer quote requests same day or next day at the latest (if pricing is available).

Customer Follow-up

• After sending quotes, follow up with customers:
• "Did you receive it?"
• "Are you still interested?"

Order Tracking

• Track deliveries.
• Proactively send tracking info to customers.
• Maintain visibility into shipment statuses.

General Workload

• Manage lots of details and keep track of many moving parts.
• Handle a high volume of follow-ups and status checks.

Additional Expectations:

• Role is somewhat stressful due to the workload and amount of tracking required.
• Must be able to collaborate at all levels of the organization.
• Should handle customer interactions professionally.

Interview Process: 2 rounds of 30?minute video interviews

Key attributes and skills essential to success in this role include:

• A strong customer-first mindset and commitment to service excellence.
• A commitment to learning, quickly gaining familiarity with HSM programs, tools, and initiatives.
• Ability to work across the enterprise with a high degree of diplomacy and collaboration.
• Exceptional communication skills - both written and verbal - with the ability to deliver clear, confident, and professional support.
• Strong problem-solving and resolution skills.
• Ability to perform well under pressure and effectively balance multiple tasks
• Strong project/time management and organizational skills

Requirements:

• One (1) year of customer service-related experience or
• One (1) year of hospitality and/or supply chain related experience
• BA/BS Bachelor's Degree
• Proficiency with Excel

Preferred:

• Two (2) years collaborating with suppliers/vendors and properties and/or customers
• One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar
• BA/BS Bachelor's Degree in hospitality or supply management
• Experience with Auto Quotes and/or PeopleSoft.