Customer Service Representative

Customer Service Representative (CSR)
Location: Westlake, TX
Duration: 8 Months (Possible Extension)
Work Schedule: 100% Onsite | 5 Days/Week (Any 8 hours between 6 am CST to 10 PM CST.)
Shift Timings - Morning (6 AM to 7:00 PM CST)
Afternoon (12 PM to 10 PM CST)

Job Summary
We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support.

Key Responsibilities

• Assist clients with account servicing and maintenance requests.
• Update customer information, including contact details and beneficiary information.
• Support PIN/password-related requests.
• Help clients navigate online tools and platforms.
• Resolve customer inquiries while delivering excellent customer experience.
• Accurately document customer interactions and maintain service quality.

Required Qualifications

• Strong customer service experience in a high-volume environment.
• Financial services experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time management skills.
• Professional, customer-focused attitude.

Technical Skills

• Microsoft Windows
• Microsoft Outlook
• Microsoft Teams
• Experience using web-based and internal applications